Delivery
When will I get my order?
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
When will I get my order – (Covid 19)?
Our fulfillment times for all-over print may be longer than usual and may
continue to increase until things get back to normal. We’re seeing delays in our supply chain,
including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times. You can follow our product manufacturing times and
add an additional time for shipping on top of them:
All-Over Print: From US: 4–9 days; From EU: 2–7 days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will there be additional customs charges for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbour’s, get in touch with us at contact@undergroundcelebrities.co.uk with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.